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5 pieces tagged “Legitimacy.”
McKinsey's Rewired is written for the enterprise using the platform. If you are the platform — the software company whose product is the transformation infrastructure your clients run on — a different sequence applies.
If distrust is what wakes up under autonomy, comprehensibility is what puts it back to sleep. Cognitive legitimacy as the load-bearing wall of agent adoption — built into the architecture, not the slide deck.
Satya Nadella says AI companies have to earn society's permission. He's right — but permission isn't won by building trust. It's won by giving distrust nothing to grip.
Why people champion AI they don't fully trust. Three years and 715 survey responses showing trust and distrust are two separate systems — and only one reliably predicts advocacy.
What makes people trust AI before they've had time to think. The legitimacy that builds swift trust shifts entirely with what's at stake — same AI, different stakes, different logic.