The Demo Is Not the Deliverable
AI projects don't fail at the demo. They fail at the handoff to daily work — and the more autonomy AI gets, the more that handoff is worth. Part 1 of The Last Mile, a seven-part series.
Tag
Adoption & Strategy
9 pieces tagged “Adoption & Strategy.”
The Plane Does Not Land
The transformation playbook assumes a runway. The operator has none. On modernizing while the system keeps serving customers, reskilling against a moving target, and why the exhaustion is not a sign you are doing it wrong.
Most of the Cargo Should Burn
The follow-up to Burning Ships. Two things are buried in your legacy configuration and they look identical: institutional knowledge paid for in failure, and technical debt in costume.
They're Burning the Ships. Your Cargo Is Still Aboard.
Your SaaS vendor is rebuilding from scratch around AI. The buyer's question no one is asking: what happens to the fifteen years of configuration you loaded onto their ship?
Governance Is the Capability Nobody Staffs
Three essays kept arriving at the same missing thing. The capability every enterprise deploying agents lacks — the one almost nobody is staffing — is governance.
Rewired Assumes You're the Customer. What If You're the Product?
McKinsey's Rewired is written for the enterprise using the platform. If you are the platform — the software company whose product is the transformation infrastructure your clients run on — a different sequence applies.
The Eighth R Lives at Layer 8
The seven Rs of cloud migration all operate at or below the application layer. The one that matters now doesn't touch the stack at all.
Beachfront
Everyone on the Outer Banks is overpaying for a front-row seat to the water. The enterprise rush toward agentic AI looks the same — and the edge erodes faster than the foundation.
From Prototype to Production
A leader's blueprint for the agentic enterprise — with an update from where my thinking is now.