The Demo Is Not the Deliverable
AI projects don't fail at the demo. They fail at the handoff to daily work — and the more autonomy AI gets, the more that handoff is worth. Part 1 of The Last Mile.
Dr. Trey Harper
A practitioner-academic on Agentic AI adoption, trust, and the governance work the field is not yet doing. I write and speak on what it takes to let autonomous systems act — and be trusted when they do.
AI projects don't fail at the demo. They fail at the handoff to daily work — and the more autonomy AI gets, the more that handoff is worth. Part 1 of The Last Mile.
The transformation playbook assumes a runway. The operator has none. On modernizing while the system keeps serving customers, and why transformation is not a project with an end.
The labs spent the weekend debating how fast to move. The question on your desk is smaller: for the agents already running inside your company, who signed for what they are allowed to do?
Why distrust, not trust, is the binding constraint on autonomous systems.
What changes when AI stops advising and starts acting on its own.
The conditions that make people willing to let a system act on their behalf.
How enterprises actually get from pilot to production — and why most don't.
New writing arrives bi-weekly in On the Seam: Working Drafts, a LinkedIn newsletter. Subscribe on LinkedIn →